Help Center

Find quick answers to your questions here! Our FAQ section covers everything about soodesign—from products and materials to shipping, returns, and payments. Explore reliable information to make your shopping experience smooth and enjoyable.

1. How to Identify Real Silk: Simple Tips

Want to make sure your silk is genuine? Look for the natural softness, elegant sheen, and unique feel that only real silk has. Some even use the “burn test” to confirm silk’s authenticity. With a little knowledge, you can shop with confidence and avoid counterfeits. At soodesign, we specialize in pure mulberry silk, crafted with trust and transparency.

2. The Benefits of Silk: Comfort & Elegance Every Day

Silk isn’t just beautiful—it’s naturally hypoallergenic, breathable, and luxuriously smooth against the skin. It regulates temperature, enhances sleep quality, and helps keep skin and hair healthy. From bedding to apparel, soodesign silk products are designed to bring timeless elegance and everyday indulgence into your life.

3. The Art of Silk Production: From Cocoon to Fabric

Each piece of silk begins with silkworms and their delicate cocoons. Through traditional methods of spinning, weaving, and finishing, silk is transformed into the lustrous fabric we know today. At soodesign, we honor centuries-old craftsmanship while integrating sustainable and ethical practices—so every silk piece reflects both artistry and responsibility.

4. Caring for Silk: How to Keep It Beautiful

Silk lasts longer with mindful care. Hand wash gently in cool water, use pH-neutral detergent, and avoid harsh chemicals. Store in a breathable space and keep away from direct sunlight. Treat stains carefully and never wring or tumble dry. With proper care, your soodesign silk pieces will stay soft, shiny, and elegant for years.

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Refunds will be processed within 3–5 business days after your returned package reaches us.

Product Information

Why soodesign?

Are your products 100% silk?

What does “Momme” mean?

What are the benefits of silk?

Is silk easy to care for?

How do I fix a stuck zipper?

Payment Information

Is my payment secure?

What payment methods do you accept?

Why was my payment declined?

Can I use more than one coupon?

What if I forgot to apply my promo code?

Order Issues

Can I change items or shipping details after ordering?

How do I cancel an order?

How do I track my order?

When will my order arrive?

Do you ship internationally?

What if my package is damaged?

Why can’t I see my order in my account?

Why didn’t I get a shipping email?

How much does shipping cost?

Why was I charged customs or duties?

Returns & Exchanges

How do I return a product?

Do I pay for return shipping?

Can I return part of a pajama set?